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UCL Medical Students ‘Improving the Patient Experience’

NHS Change Day 2014: Monday March 3rd

The first NHS Change Day in March 2013 was unprecedented. It was a ‘game changer’ that provided the amazing grassroots momentum of so many staff, patients and students working within the NHS.  NHS Change Day served to harness the passion, drive, commitment and innovation that we see every single day. Last year UCLMS represented the only undergraduate involvement in the UK.  Change Day is not just about a single day of action. It’s about making the changes that matter in every day practice – reminding ourselves of why we do what we do.

The team behind NHS Change Day are asking people to make pledges of an action or idea.  UCL Medical School will be supporting our students in making a difference.

All staff and students are being asked to focus on quality improvement and patient-centred care.  UCL Medical School will have its main pledge wall for students, staff and patients in the reception area of UCLH on the afternoon of 3/3/14.  In the evening please join us in the Haldane Room at 5.30pm for presentations from James Mountford (Director of Clinical Quality and Value at UCLP) and one of our patients as well as poster presentations from students.

nhs change day

The ‘Ask One Question’ Challenge

We’re asking our medical students to ask patients, that they have contact with, “What can I do to improve your stay today?”.  This empowers our students to actively improve patients’ hospital care.  It can be as simple as closing the blinds to help a patient to sleep or it may lead to better communication between the patient and clinical team.  Year 4 students will feedback their experience in the form of a written reflective practice piece with the best piece being awarded a prize and presented at NHS Change Day 2014.

For more information about UCL medical students helping to improve the patient experience see https://www.ucl.ac.uk/medicalschool/staff-students/general-information/patient-experience/

by Louise China (Clinical Teaching Fellow)

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